Policies

Required pandemic sanitation protocols include using supplied hand sanitizer before entering, using footwear sanitation stations, and using face coverings at all times when a member of staff is indoors.

The U.S. requires all travelers to or from Mexico to have a valid passport

You must ensure everyone in your party has a passport prior to your travel if your trip involves the U.S. in any way!

Please review our policies

  • We require a 50% rental deposit to reserve the house

  • Your balance (plus tax) and USD$500 security deposit is due 45 days prior to the start of your reservation

  • Failure to pay the balance of the reservation prior to arrival subjects your reservation to cancellation

  • Deposits are not refundable later than 45 days prior to arrival

  • Security deposit refunded promptly on confirmation of no damage or service bills after departure

  • We accept personal checks and cashier's checks from US banks, and bank transfers

  • We cannot accept credit cards at this time

  • Reservations are not confirmed until any checks clear and you receive written confirmation from us

  • It is crucial that we receive a valid e-mail address so we can correspond with you

We have a few restrictions to ensure your enjoyment:

  • Casa Suzana is a non-smoking house.

  • Maximum occupancy is 7 guests (the 7th bed is a portable bed and mostly appropriate for a child)

  • The primary renter must be age 25 or older unless active-duty military

  • No groups of unrelated high school or college students, even if with an adult

  • No pets are permitted either inside the house or in the garden or pool area

  • Typical reservations are Saturday to Saturday to coordinate with flight schedules

  • Shorter or longer than full-week reservations may be possible dependent on the calendar and holidays

  • We may offer discounts for last-minute reservations (within 2 weeks) and “orphan nights” which are typically a block of 3-5 nights between other long reservations. Contact us for details.